89pkr Privacy Policy

89pkr ("we", "us", "our", "the Company") operates the online gaming platform accessible at https://89pkr.bet, providing cricket betting, live casino, slots, and related gaming services to Members in Pakistan and other eligible jurisdictions. 89pkr acts as the data controller in respect of all personal data collected through the platform, its mobile applications, and any associated customer communications.

This Privacy Policy applies to all personal data collected from individuals who visit the 89pkr website, register an account, place bets, use our live casino services, contact our support team, or otherwise interact with our platform in any capacity. By accessing or using 89pkr's services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how 89pkr processes your personal data, you may contact our Data Protection team via the contact details provided in Section 14 of this Policy.

89pkr collects personal data from you directly, automatically through your use of the platform, and in some cases from authorised third-party verification providers. The categories of data we collect include:

89pkr uses the personal data it collects for the following purposes. Each purpose is linked to a specific legal basis as described in Section 4:

• Account creation and management: To register your account, verify your identity, maintain your profile, and administer your membership with 89pkr.
• Service delivery: To process bets, manage deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and provide access to all gaming services on the platform.
• KYC and fraud prevention: To verify your identity and age (minimum 21 years), detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited activities.
• Regulatory compliance: To fulfil obligations arising from 89pkr's international gaming licence, including record-keeping, reporting, and responding to regulatory or law enforcement requests.
• Responsible gaming: To monitor gaming patterns, apply responsible gaming limits set by you, identify potentially problematic behaviour, and communicate relevant support resources where appropriate.
• Customer support: To respond to your queries, complaints, and requests, whether submitted via live chat, email, or any other support channel.
• Platform improvement: To analyse aggregated usage data, identify technical issues, and improve the functionality and user experience of the 89pkr platform.
• Marketing communications: To send you promotional offers, PSL and World Cup betting promotions, bonus notifications, and other marketing material — but only where you have provided consent or where we have a legitimate interest, and always subject to your right to opt out at any time.

89pkr processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are:

• Contractual necessity: Processing required to provide the services you have signed up for, including account management, betting, and payment processing. Without this processing, 89pkr cannot perform its contractual obligations to you.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering obligations, and regulatory reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your fundamental data protection rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

89pkr uses cookies and similar tracking technologies on its platform to ensure functionality, analyse usage, and where consented, to personalise your experience. The cookies we use fall into the following categories:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits, and game history display options.
• Analytics cookies: Used to collect aggregated, anonymised data about how Members navigate and use the platform. This helps 89pkr identify areas for improvement. Analytics data is not linked to individual identities.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotions and cricket betting offers. You may withdraw this consent at any time via your account settings or browser preferences.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the 89pkr platform.

89pkr does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances and solely to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data necessary to process your deposits and withdrawals. Each payment partner operates under their own privacy policy and data security standards.
• KYC and identity verification providers: Authorised third-party identity verification services receive your identity documents to conduct age and identity verification as required by our gaming licence. These providers are contractually prohibited from using your data for any other purpose.
• Game content providers: Game studios and live casino providers may receive a session token and anonymous player ID to deliver game content. No personally identifiable information is shared with game providers beyond what is technically necessary.
• Regulatory and law enforcement authorities: 89pkr will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by law, by our gaming licence, or pursuant to a valid legal order. We will notify affected Members of such disclosures where legally permitted to do so.
• Group companies and service providers: Certain operational functions — such as IT infrastructure, customer support systems, and fraud detection — may be provided by affiliated entities or contracted service providers. All such parties are bound by data processing agreements that prohibit independent use of your data.

89pkr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable to licensed gaming operators.
• Transaction and financial records: Retained for a minimum of seven (7) years following each transaction in compliance with financial record-keeping requirements.
• Gaming activity logs: Retained for five (5) years to support dispute resolution, regulatory audits, and responsible gaming monitoring.
• Customer support communications: Retained for three (3) years following the closure of each support case.
• Marketing consent records: Retained for the duration of your marketing subscription plus three (3) years following opt-out, as evidence of consent management.
• Technical and session data: Retained for up to thirteen (13) months for security and analytical purposes, after which it is aggregated and anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 89pkr's data destruction procedures.

89pkr takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS 1.2 / 1.3 encryption for all data transmitted between your device and the 89pkr platform.
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial reference data.
• Role-based access controls ensuring that only authorised personnel with a demonstrated operational need can access Member personal data.
• Regular third-party security audits and penetration testing of the 89pkr platform and infrastructure.
• Multi-factor authentication requirements for internal system access by 89pkr employees.
• Documented incident response procedures, including a commitment to notify affected Members and relevant authorities in the event of a data breach within the timeframes required by applicable law.

Subject to applicable law and the terms of 89pkr's gaming licence obligations, you have the following rights in relation to the personal data 89pkr holds about you:

• Right of access: You may request a copy of the personal data 89pkr holds about you. Requests will be responded to within thirty (30) days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most contact details directly through your account settings.
• Right to erasure: You may request that 89pkr delete your personal data. This right is subject to our legal and regulatory retention obligations — we cannot erase data that we are legally required to retain for anti-money laundering or licensing compliance purposes.
• Right to restrict processing: In certain circumstances, you may request that 89pkr restrict the processing of your personal data, for example while a correction request is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that 89pkr provide your data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Upon receipt of a valid objection to direct marketing, we will cease processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 89pkr Data Protection team using the contact details in Section 14. We may need to verify your identity before processing your request.

89pkr may send you promotional communications relating to our services — including PSL season betting promotions, ICC World Cup offers, Asia Cup specials, casino bonuses, and free spins campaigns — where you have provided consent or where we have a legitimate interest in doing so based on your existing membership.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email sent by 89pkr.
• Updating your communication preferences in the "Account Settings" section of your 89pkr profile.
• Contacting our support team via live chat or email and requesting removal from all marketing lists.

Please note that opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, KYC requests, or security alerts. These communications are necessary for the administration of your account and cannot be disabled.

89pkr enforces a strict minimum age requirement of 21 years for all registered Members. Our platform is not directed at, and is not intended for use by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

If 89pkr becomes aware that personal data has been collected from a person who is under the minimum age, we will immediately suspend the relevant account, delete the associated personal data (subject to any regulatory retention requirements relating to the underage registration event itself), and if appropriate, notify the relevant authorities.

If you believe that a minor may have registered an account with 89pkr or may be using the platform in any capacity, please contact our support team immediately via live chat or at the email address provided in Section 14.

As an internationally licensed gaming operator, 89pkr may transfer your personal data to countries outside of Pakistan for the purposes of operating our platform, providing our services, and complying with our licensing obligations. Such transfers may include data being processed by our IT infrastructure providers, KYC verification partners, and game content suppliers located in various jurisdictions.

Where personal data is transferred internationally, 89pkr ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data transfer agreements incorporating standard data protection clauses with all data recipients.
• Ensuring that recipient jurisdictions maintain an adequate level of data protection as assessed by applicable legal standards.
• Conducting transfer impact assessments where required to identify and mitigate risks associated with international data transfers.

89pkr reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we begin processing personal data for a new purpose, or where we make a significant change to how data is shared — we will notify affected Members via email and/or by posting a prominent notice on the 89pkr platform prior to the change taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the 89pkr platform following the publication of an updated Privacy Policy constitutes your acknowledgment of and, where applicable, your consent to the changes described. If you do not accept any amendment, you should cease using the platform and contact support to arrange account closure.

We recommend that you review this Privacy Policy periodically to stay informed of how 89pkr protects your data. The most current version will always be accessible at https://89pkr.bet/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 89pkr holds about you, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly on the 89pkr platform — the fastest way to reach our team for urgent data queries.
• Email: [email protected] — Please include "Privacy Request" in the subject line and your registered account username for faster processing. Responses are provided within 24 hours.

For formal data rights requests (access, erasure, portability), please submit your request in writing via email with a clear description of the right you wish to exercise and a copy of a valid identity document for verification purposes. We aim to acknowledge all formal data rights requests within five (5) business days and to provide a substantive response within thirty (30) days.

89pkr is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response to a complaint or data rights request, you may have the right to escalate the matter to the relevant data protection authority or gaming regulator in your jurisdiction.